Refund policy
At www.norrypasty.com, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our refund policy below for details on returns, refunds, and exchanges.
🔄 Returns:
- You may request a return within 30 days of receiving your order.
- To be eligible for a return, the item must be unused, unworn, in its original condition, and with all original packaging and tags attached.
- Non-returnable items include:
- Gift cards
- Final sale items
- Personalized or custom-made products
📦 How to Initiate a Return:
- Contact our customer support team at [Insert your support email] with your order number and reason for return.
- We will provide you with return instructions and a return address.
- Pack the item securely and ship it back to us. Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
💰 Refunds:
- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method within 5–7 business days.
- Shipping fees (if any) are non-refundable unless the return is due to our error.
🔄 Exchanges:
- We only replace items if they are defective, damaged, or incorrect.
- If you need an exchange, please contact us at [email protected] with your order details.
⚠️ Damaged or Defective Items:
If you receive a damaged or defective item, please contact us within 7 days of receiving your order. Include photos of the item and packaging to help us resolve the issue quickly.
❌ Order Cancellations:
- Orders can be canceled within 24 hours of purchase.
- If your order has already been shipped, it cannot be canceled, but you may return it once received.
💬 Need Help?
If you have any questions about our refund policy, feel free to contact us:
📧 Email: [email protected]
Thank you for shopping with www.norrypasty.com. We’re committed to ensuring your satisfaction with every purchase!