FAQs
Welcome to our FAQ section! Below you’ll find answers to some of the most commonly asked questions about shopping at www.norrypasty.com. If you have a question that isn’t listed here, feel free to contact us directly.
1. What payment methods do you accept?
We accept the following payment methods:
- Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
2. How do I place an order?
Simply browse our website, select the items you’d like to purchase, and click Add to Cart. Once you’re ready to check out, click on your cart and follow the steps to complete your purchase. You’ll be prompted to enter your shipping information and payment details.
3. Can I modify or cancel my order after it’s been placed?
Once an order is confirmed, we begin processing it immediately. Unfortunately, this means that we are unable to modify or cancel orders once they are placed. Please double-check your order before confirming.
4. How can I track my order?
Once your order is shipped, you’ll receive a shipping confirmation email with a tracking number. You can use this number to track your order via the carrier’s website or on our tracking page.
5. How long will it take to receive my order?
- Standard Shipping(USA): 3–6 business days
- Delivery times may vary based on your location and other factors like customs processing.
6. Do you offer international shipping?
No.
7. What should I do if I received a damaged or incorrect item?
We’re sorry for any inconvenience caused! If you received a damaged or incorrect item, please contact our customer service team at [email protected] within 7 days of receiving your order. Include your order number and photos of the damaged or incorrect item, and we’ll assist you with a return or replacement.
8. Can I return my order?
We offer returns within 30 days of receiving your order. Please visit our Returns & Exchanges page for more information on how to process your return. Items must be in their original, unused condition to qualify for a return.
9. How do I contact customer support?
If you have any questions or need assistance, please feel free to reach out to us:
📧 Email: [email protected]
10. Do you offer gift cards?
Currently, we do not offer gift cards, but we’re constantly working to improve our services. Stay tuned for updates!
11. Is my personal information secure?
Yes, your privacy and security are important to us. We use SSL encryption and follow strict data protection protocols to ensure that your personal and payment information is safe when you shop with us.